Hi,
I am facing weird issue on WebIC.
On IC-Web, when I click on Outlook Inbox, It is opening my Outlook mails which is fine. And then I do click on "Transfer to CRM" by selecting any email, then it would navigate to "Send Mail screen" (BT126H_MAIL - Send_screen).
Here on this screen, I am having a problem.
When I choose "Reference", then the system is displaying the another field called "Object ID" .
However, I have requirement to default the Refrence field and hence the object ID gets displayed always. But I don't find the even which is getting triggered, when I choose the Reference Type.
I have attached a document which could show the snap shots for the same.
Could you please do the needful.
Thanks,
Sandeep