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Email notification preference?

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Here is the scenario our customer wants to implement:

  • When service ticket is saved, send an email notification to customer (with workflow rules)
  • If customer has opted out of email notifications, email should not be sent.

 

Does anybody know whether the scenario above is covered with customer Marketing permissions?

 

I have got a feeling marketing permissions will work for marketing outbound email campaigns but not necessarily for workflow rules with email notification like the scenario above.

 

Can anybody confirm please?

 

Cheers


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