Hi Navaneetha,
I tried to give you more explanation below. Let me know if you have more questions.
VOV7 for item 1000: no BOM explosion. Not needed since item 1000 is NOT a BOM. Item 1000 contains sub-items without being a BOM (explanation below)
VOV7 for item 1040: Structure scope A, Application SD01, (I tried different structure scopes B, C...etc already and applications. Doesn't work).
Some more clarification about the generic customer service process:
- Item 1000 is the main service that is requested for the product that needs to be serviced. In order to complete item 1000, there are sub items which all represent a step in the customer service process:
- Item 1010 is the return of the product that needs to be serviced
- Item 1020 is the link to the service order (IW32/IW32 order) that is needed to repair the product
- Item 1030 are the hours spend on this service order. transferred via DP91.
- Item 1040 is the replacement sent to the customer for the product that is returned in item 1010.(in this case a sales kit (BOM).
All these sub-item (1010-1040) are selected and maintained in the "repair screen" in the sales/repair order. This repair screen is a tab available for sales order item 1000. This is SAP CS functionality.
Where I enter the BOM first time:
item 1000, 1010, 1020, 1030 are existing
The BOM A (header material) is entered manually in the repair screen of item 1000.
Once I return to the item overview in the sales order I expect item 1040 to be added (automatically) and the related BOM to explode on item 1040. This doesn't happen because of the error message I get.
I think I already mentioned that SAP somehow thinks that item 1000 and it's sub-items is already a BOM explosion. Therefore the second level explosion is not permitted (for item 1040).
When I replace the BOM:
Item 1000, 1010, 1020, 1030 AND 1040 are existing
Item 1040 already exists, but the related BOM for 1040 is not exploded.
I go into the repair screen of item 1000 again and replace BOM A with BOM B (BOM header material).
I go back to the sales order item overview and BOM B explodes (resulting in the overview I gave earlier).
Br, Peter