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Re: Problem in Workflow agent determination

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Hi Chaitanya,

 

You have to remove general task and have to select the agent determination as 'General forwarding not allowed'. Then you can restrict the agents based on position/Job/Org unit/Role.

 

In your case Rule is also a best option. If no agents found, rule will be terminated and will set the workflow status as an error.

 

Thanks,

Vijay.


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