Hello Heiko,
There is a customizing parameter to set the max records of CRM
search. If it is not set, default value is 500. If business partner
is include in search parameters, this parameter will be used. The
parameter's name is SM_ITSM_BP_FUNC_SEARCH_LIMIT
To solve your issue, you can follow the below steps:
1) Open transaction SM30
2) Type talbe AGS_WORK_CUSTOM
3) Insert one record: type SM_ITSM_BP_FUNC_SEARCH_LIMIT in NAME
field and 5000 in VALUE field.
You can adjust the number according to your situation. For example, if
expected result is around 2000, you can set 2000 or above.
May be it will help you. Check and confirm.
Regards,
Karthik Kanagala
SAP BASIS
Jsoft Solutions Ltd.