Greetings,
Here is the story: My client from utility industry is about to implement 3rd party product for CRM and Billing. We are using SAP ECC 6.0 and all PM activities are registered in SAP. All financial postings MUST be in SAP. Now, new CRM will also have a functionality for registering PM activities. What is more, it seems that they have to be in CRM as this new system will be integrate with other products like GIS, telemetric, etc. and those kind of informations are needed people, which are going to use CRM ( it’s what I have been told )
What are the possible scenarios for PM?
Where the PM process should be registered and processed ? in CRM or in SAP or both?
Should we duplicate all PM orders in CRM and SAP? Crazy
What about the PM master data? Should be created in CRM and send to SAP or vice versa ?
How the process looks like in SAP ECC - SAP ISU/CRM ?
If anyone has experience with this kind of business processes, please advise. I’m wondering has it is solved by other companies.